Return of goods

The procedure for returning the goods is regulated by Article 26.1 of the Federal Law “On Consumer Rights Protection”.

  • The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods – within seven days;
  • The return of goods of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified goods are preserved;
  • The consumer does not have the right to refuse a product of proper quality having individually defined properties if the specified product can be used exclusively by the person acquiring it;
  • If the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller’s expenses for the delivery of the returned goods from the consumer, no later than ten days from the date of the consumer’s presentation of the corresponding claim;



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